Refund policy
RETURN & REFUND POLICY
Last updated: October 10, 2026
At Daddywear, we want you to feel confident ordering a personalized piece. Eligible purchases made through getdaddywear.com are covered by our 90-Day Money-Back Guarantee.
You have 90 days from the date your order is confirmed as delivered to request a return.
Daddywear is operated by Azyou LLC.
1. 90-DAY MONEY-BACK GUARANTEE
Our 90-Day Money-Back Guarantee begins on the date your order is confirmed as delivered.
Personalized products may be returned under this guarantee. You do not need to keep the item unused or unopened to request a return, but the item must be reasonably identifiable as part of the original order.
To request a return, email help@getdaddywear.com and include your order number and the email address used when ordering.
All return requests must be submitted within 90 days of delivery.
2. PERSONALIZED ORDERS
Please carefully review all names, spelling, capitalization, color, size, and product options before checkout.
If the finished personalization does not match the information shown on your order confirmation because of an error on our part, contact us with clear photographs. After review, we will provide an appropriate resolution, which may include a replacement or refund at no additional cost.
If the finished item accurately matches the personalization submitted with the order, a customer spelling mistake or later change of preference is not considered a manufacturing defect. A corrected replacement may require a new order.
Personalized items remain eligible for a return under our 90-Day Money-Back Guarantee, subject to the remaining terms of this policy.
3. RETURN AUTHORIZATION
Contact us before sending any item back. After reviewing your request, our support team will provide the applicable instructions and return address.
Do not send returns to our registered business mailing address unless our support team specifically instructs you to do so.
Returns sent without authorization or to an address other than the one provided may be delayed or may not be accepted.
4. RETURN SHIPPING COSTS
Customers are responsible for return shipping costs unless the item arrived damaged, defective, incorrect, or personalized differently from the confirmed order because of our error.
We recommend using a trackable shipping service and keeping the receipt until the refund is complete. Daddywear is not responsible for return packages lost or misdirected in transit.
5. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Inspect your order after delivery. If it arrives damaged, defective, incorrect, or with personalization that does not match your confirmed order, contact help@getdaddywear.com as soon as reasonably possible.
Include:
• Your order number
• A description of the issue
• Clear photographs of the item and packaging
• A photograph clearly showing the personalization, when relevant
After review, we may provide a replacement, refund, or other appropriate resolution. If the issue resulted from our error, you will not be responsible for return shipping when a return is required.
6. ITEMS WE CANNOT ACCEPT
We cannot accept:
• Returns requested more than 90 days after delivery
• Products not purchased directly from getdaddywear.com
• Products returned without prior authorization
• Products that cannot reasonably be identified as part of the original order
• Items that have been intentionally altered, engraved, repaired, or modified after delivery by the customer or another party
• Items showing deliberate damage or misuse inconsistent with ordinary inspection or wear
This does not limit rights available under applicable consumer protection law.
7. REFUND PROCESS
Once an authorized return is received and reviewed, we will notify you by email of the refund decision.
If approved, the refund will be issued to the original payment method. Unless required by law or the return results from our error, original shipping charges are not refundable.
Allow up to 7 business days after approval for us to process the refund. Your bank, card issuer, or payment provider may require additional time before the funds appear.
If more than 10 business days have passed since we confirmed the refund was issued, contact help@getdaddywear.com.
8. EXCHANGES
We do not currently offer direct exchanges. If you want a different color, size, personalization, or product, contact us regarding the original order and place a new order separately.
9. ORDER CHANGES AND CANCELLATIONS
Personalized items may enter production quickly. If you need to change or cancel an order, contact help@getdaddywear.com as soon as possible.
We will make reasonable efforts to help before production begins, but changes or cancellations cannot be guaranteed once personalization or fulfillment has started.
10. ONE-TIME PURCHASES
Purchases made through getdaddywear.com are one-time purchases. Daddywear does not automatically enroll customers into subscriptions or automatic renewals unless a recurring option is clearly offered and affirmatively selected at checkout.
11. ABUSE OF THE RETURN POLICY
Our guarantee is intended to give customers a reasonable opportunity to receive and evaluate their Daddywear order.
We may review or refuse requests where there is evidence of fraud, abuse, repeated misuse, deliberate damage, or purchases primarily made for resale or commercial redistribution.
Nothing in this section limits rights under applicable law.
12. CONTACT US
Daddywear
Operated by Azyou LLC
Email: help@getdaddywear.com
Phone: +1 (347) 795-6798
Registered mailing address:
Azyou LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
This is our registered business mailing address and is not our product return address. Contact customer support before sending a return.